At Louibon, we want you to love your t-shirt! We understand that sometimes items may need to be returned or exchanged, and we've made the process as simple as possible.

Damages & Issues

If your t-shirt arrives damaged or defective:
- Contact us within 48 hours of delivery
- Email us at store@louibon.com with photos of the damage
- Include your order number and a description of the issue
- We will arrange a replacement or full refund at our expense

Non-Returnable Items

The following items cannot be returned or exchanged:
- T-shirts that have been worn, washed, or altered
- Items without original tags attached
- Items marked as "Final Sale" or "Clearance"
- Items damaged due to customer misuse
- Custom-designed or personalized t-shirts

Returns & Exchanges

We accept returns and exchanges within 7 days of delivery, provided:
- The item is in original, unworn condition
- All tags are attached
- The item is in its original packaging

How to Return or Exchange

1. Initiate Return
- Email store@louibon.com with:
- Order number
- Reason for return
- Whether you want a refund or exchange
- If exchange, specify desired size/style

2. Packaging Instructions
- Fold the t-shirt neatly
- Place in original or similar packaging
- Include original tags
- Pack securely to prevent damage

3. Shipping the Return
- Ship to:
Louibon Returns
286 Kirloskar Layout
3rd Main, 11th Cross
Bangalore, Karnataka 560073
- We recommend using a tracked shipping service
- Keep your tracking number for referenceReturn Shipping Costs

- Customer is responsible for return shipping costs
- Exception: We cover return shipping for damaged or defective items
- For exchanges due to our error (wrong size/style shipped), we cover shipping both ways

Size Exchanges

For size exchanges:
- One free size exchange per order
- Must be requested within 7 days of delivery
- Subject to stock availability
- If desired size is unavailable, we'll process a refund

Refund Process

Once we receive your return:
- We'll inspect the item within 24 hours
- Refund will be processed to original payment method
- Processing time: 3-5 business days
- Bank processing time: Additional 2-7 business days

Lost Packages

If your order is marked as "delivered" but not received:
- Contact us within 24 hours of marked delivery
- Email: store@louibon.com
- Include order number and tracking information
- We'll investigate with the shipping carrier
- Resolution typically within 3-5 business days

Sale Items

- Sale items are final sale unless defective
- Exchanges only available for different sizes (if in stock)
- No refunds on sale items unless defective

Contact Information

For any questions about returns or exchanges:
- Email: store@louibon.com
- Phone: +91 8105063441
- Address: 286 Kirloskar Layout, 3rd Main, 11th Cross
Bangalore, Karnataka 560073

Additional Notes

1. Quality Check: All returns are inspected upon receipt
2. Hygiene Policy: Items must be unworn and unwashed for health reasons
3. Multiple Items: Each item in an order can be handled separately
4. Holiday Season: Extended return period during festive seasons will be announced on our website

We reserve the right to refuse returns that don't meet our policy requirements. Our goal is to make your shopping experience with Louibon as pleasant as possible.